Identification of IT quality standards and certifications required on target markets
REG conducted two surveys to identify the IT quality standards and certificates most required and recognized in these target markets and the gaps in the capabilities of leading IT service and product providers in the Balkan region. One survey seeks to identify the current trends in the IT industry standards, models and certification schemes required in the target markets noted above. The second survey assessed the IT industry standards and certificates prevalent in the region and the gaps from the demand from target markets. In addition, the analysis included list of national/regional service providers to support firms in obtaining these IT industry standards and certificates for each country, and recommendations for future REG activities.